Documentation

Guide to using the TechSupportPro platform

Get Started

Access the platform or create a new account

To access the super admin dashboard and all platform features, please log in with your credentials.

User Management

View, suspend, activate, and manage all platform users.

Filter by role and status
Search by name or email
Suspend/activate accounts
Delete users permanently

Activity Monitor

Track all user actions across the platform in real-time.

View login/logout events
Monitor ticket creation
Track bookings and messages
Filter by user, role, or action

Agent Management

Oversee all support agents and their performance metrics.

Monitor agent status
Track performance metrics
View earnings and reviews
Manage agent assignments

Analytics

View platform-wide statistics and performance insights.

User growth trends
Revenue tracking
Ticket resolution rates
Agent performance metrics

System Features

Activity Logging

All actions are automatically tracked including logins, user management, ticket creation, bookings, and system changes. Logs are stored for audit purposes.

Security

Passwords are securely stored, accounts can be suspended for violations, and role-based access control ensures proper authorization.

Support

For assistance accessing your account or resetting credentials, please contact the administrator.

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